Welcome to Prime Time
Dear Prime Time Customer,
As we have already announced, Prime Time has been acquired by Prime Time Communications, a fiber-optic service provider with thousands of customers throughout the Mountain West.
We are excited to welcome you to the Prime Time family! At Prime Time, we aim to bring you the absolute best experience possible with your IP-based services. As part of improving that experience, we will communicate with you often and openly so you are constantly aware of changes and updates we make in customer service, billing, and to our network core.
During this transition, please feel free to check our website regularly. Eventually, Mstar’s website will be fully integrated with Prime Time’s site at PrimeTimeCommunications.net. But for now, you can still go to the Mstar's website, mstar.net, for updates about the acquisition and transition to Prime Time.
New Prime Time pricing will be announced officially by the end of May and will include many new ways for you to save. We will announce these changes by email and post them on the Prime Time website for your convenience.
Additionally, Prime Time is in the process of working to isolate and resolve unique picture quality issues on the Utopia network as fast as possible. We are therefore requesting any video client that wishes to report video quality issues, email video@ptcomm.tv. Please do not send other customer service requests to this email. This is a one way email distribution. Please include the Channel Number, Name of Channel, Date, Time, and Type of Problem, as this will greatly assist us in further enhancing our formal channel-checking process. We will follow up on any issues you report in future email updates.
We thank you in advance for your patience during the transition to Prime Time. Prime Time can be contacted at the email address listed below and at the toll free phone numbers you have used to contact Prime Time in the past. We look forward to serving you.
Sincerely,
Mark Wentzlaff
President and CEO
Prime Time Communications
Contact Information:
Prime Time Communications
1.877.678.2763
cs-ut@primetimecommunications.net
www.primetimecommunications.net
Looking for the new Prime Time Channel Guide? Download it here!
Speak with a Prime Time representative at any time!
Utah County dial:
(801) 709-2002
Salt Lake County dial: (801) 878-0002
All other callers:
(877) 678-2763
